Welcome to DPx Gear

Customer Service

Changes & Product Information
We may at any time, and without notice, make changes within the general scope of Products, in any one or more of the following: (a) drawings, designs, or specifications; (b) method of shipment or packing; and (c) price.
Shipping & Delivery
Risk of loss transfers Customer when Products are transferred to the carrier from DPx Gear warehouse. Title transfers to Customer when Products are paid in full. Our delivery dates are estimates only. We are not liable for delays in delivery. We reserve the right to make partial deliveries.
Privacy & Security
DPx Gear, Inc. respects the privacy of its customers. Any information provided to DPx Gear is used to better service its customers and to keep customers informed of news and offers related to DPx Gear. DPx Gear, Inc. does not and will not sell or share information outside the company.
This website uses “cookies” to temporarily store information and Google analytic tracking, which does not store personal information. We encourage you to protect your personal information and your right to privacy when using the internet.
Returns & Replacements
Please complete the Warranty Claim Form (found on the DPx Gear site) if you believe there is a manufacturer defect of a DPx product. Customer must return any Product(s) to DPx Gear via prepaid shipping in the original manufacturer's shipping package or equivalent, along with acceptable proof of purchase.
Ordering
All orders ("Order") are subject to the acceptance of DPx Gear. Contracts between Customer and All orders ("Order") are subject to the acceptance of DPx Gear are formed upon the written acceptance of DPx Gear or the execution of the Customer's Order and shall be subject to this Agreement. DPx Gear reserves the right to allocate the sale of Products among its Customers.
Payment, Pricing & Promotions
Payment is due at time of sale. Unless otherwise provided by applicable law, any credit issued by DPx Gear to Customer, in respect of any of Customer's accounts, will expire if unused for twelve (12) months following the date of issuance of such credit.
Warranty
Products are warrantied for the lifetime of the original Customer. DPx Gear will repair or replace Product(s) at its own discretion. Products must be used as instructed. If you would like to submit a claim, please do so at the Warranty Claim Form.
Viewing Orders
One of the advantages of registering an account with DPx Gear is that you can view your order history. In order to view your orders you may log into your account and click on the "Orders" tab on the left hand side.
Updating Account Information
You may update your account information either by logging into your account, or contacting us by phone, email or contact form.
Limitation of Liability
To the extent permitted by law, neither DPx Gear nor DPx Gear employees or agents are liable for, and Customer is not entitled to any indirect, special, incidental or consequential damages. To the extent permitted by applicable law, Customer's recovery from DPx Gear for any direct damages will not exceed the price of the Product(s) at issue. To the extent the preceding limitation of liability is deemed invalid under applicable law, the total liability of DPx Gear in any event will not exceed USD 25,000 or the equivalent thereof. Customer will indemnify, defend, and hold DPx Gear harmless from any claims based on:
  • (i) modification of any Product(s) by anyone other then DPx Gear, or
  • (ii) use of Product(s) deviating from suggested or authorized use.
General
Customer shall comply with the manufacturers' or DPx Gear Product(s) specifications.
Limitation of Liability
  • a. This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California. The United Nations Convention for the International Sale of Goods shall not apply./li>
  • b. Customer may not assign this Agreement without the prior written consent of DPx Gear, and DPx Gear affiliates may perform obligations for DPx Gear under this Agreement.
  • c. The failure of DPx Gear to object to any document, communication, or act of Customer will not be deemed a waiver of any of these terms and conditions.
  • d. The unenforceability of any of these terms or conditions will not affect the remainder of the terms of this Agreement.
  • e. Products, including software or other intellectual property, are subject to any applicable rights, such as patents, copyrights, and/or user licenses, and Customer will comply with such rights.